Terms of Service.

General & privacy

  • We are a small business located in Mechelen (Belgium), founded in 2021. We are not connected to any watch brand nor any private equity investment fund. We are not part of any group and we operate fully autonomous. For more information, please check out our “about us” page and feel free to contact us.

  • By using our website you agree on our website terms. The use of non-essential cookies can be refused.

  • Content on our website is owned by our business and can only be used after a formal request and approval by our side. All content is protected by copyright laws.

  • Our content cannot be used by third parties for commercial purposes. We do not commercialize our data with third parties.

  • If you would find any copyright infringement, please contact us.

  • Belgian law will govern the use of our site if there’s any dispute.

Our services

  • We offer products for sale (watches) and multiple services related to watches.

  • All of our watches are checked by a watchmaker and serviced when needed.

  • We do not charge commissions before the customer confirms to opt for our services by signing an agreement. Feel free to contact us for more information and/or check-out our “our services” page.

Warranty & return policy

  • Our warranty policy varies per case:

    • watches still under international warranty of the producer will be sold without a warranty of our own and this will be communicated by AG Watches

    • the other watches will come with a 1—year warranty

  • We will provide an invoice with a listing of the serial number, the brand and reference and the purchase date. The purchase date will determine the 1-year warranty period.

    The guarantee applies to the functioning of the watch in indicating time and the functioning of present complications (such as the date function). Excluded from the guarantee are the waterproofness of the watch, as well as breaking or loss of the glass, the winding stem, the winding crown, the spring, the buttons and pushers and such (incl. helium release value), and the strap/bracelet. Also excluded is damage caused by falling/bumping of the watch, or through the presence of dirt or damp in the watch.

    In these cases AG Watches is not accountable for the resulting damage to the watch itself, nor for the consequences of such damage, of whatever nature, to other matter or persons. Nevertheless, we are always willing to check whether we can help and we are always willing to contact our watchmakers for you.

  • We only accept returns after selling a watch via e-commerce. When selling a watch ‘offline’, we offer the possibility to our customers to check the watch before actually buying it and as such we do not accept a return of the watch and we cannot not provide a reimbursement. When bought online, you have 14 days to return the watch after having received the watch.

    We ask you to return the product in the original packaging as far as possible. You will have to send it back to our office in Mechelen with insured shipping for your account, unless we agreed other terms.

    Please contact us for the return form and send it back to info@agwatches.eu, before returning the watch.